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Returns, Exchange & Refunds

 

REFUNDS 

We are happy to refund or exchange unworn, unaltered items within 14 days of receipt. Customers must ensure that all items returned are in the condition in which they were received with their original packaging and tags intact. Please use a secure, insured and tracked delivery service (such as Royal Mail Special Delivery or equivalent), as Spotted On Celeb cannot accept liability for any items not received. Please note that all return postage costs are the responsibility of the customer. We will be able to issue your refund within 30 days of us receiving your cancellation notice. For international refunds please mark clearly on your return invoice and outer packaging "Returned goods - No commercial value". Without this any taxes incur will be your responsibility to pay to your shipper.  

Please send your returns and exchanges to: 

 

Spotted On Celeb

Hangar 8

Aston Down

Gloucestershire

GL6 8HR

 

All returns must be received to our office within 14 days of receiving your order. Please choose your shipping method accordingly. FREE SHIPPING orders sent back for a refund will be deducted the charge of standard shipping £6.50.  

Sales Items are non refundable and will only be exchange or Store Credited 

EXCHANGES 

All exchanges must be received to our office within 14 days of receiving your order. We will do our best to fulfill your exchange request. If your desired replacement item is no longer available we will help you find another item you like, or process a refund if the item falls within our return policy.  

REFUNDS & EXCHANGES POLICY 

Refunds and exchanges are accepted all non sale merchandise within 14 days of receipt, for items that HAVE NOT BEEN WORN, ALTERED or WASHED, and with ALL tags attached. Original shipping charges are non-refundable. Refunds will be credited to your original method of payment. In addition to our returns policy, under the Distance Selling Regulations, you have a legal right to cancel your order at any time before the expiry of the period of seven working days, beginning the day after you place your order. If the products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day you receive the order. This means that during the relevant period if you change your mind or, for any other reason, you decide you do not want to keep a product, you can return the cancelled items to us.  To cancel your order, please contact us via email contact@spottedonceleb.com. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. You will receive a full refund of the price you paid for the products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described above. You will be provided with email notification when your refund has been processed. You will need to return the entire order to us by secure means to ensure it reaches us in good condition. Unless the order is faulty or not as described, you will be responsible for the cost of returning the products to us. If you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition, from the original delivery country. We recommend that you ask the Post Office or other carrier for proof of posting and insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Without this, we cannot refund any money if we do not receive the returned items. For international returns please mark clearly on your return invoice and outer packaging "Returned goods - No commercial value". Without this if any taxes incur it will be your responsibility to pay to your shipper. 

 

Spotted On Celeb